How can we help you?

You can find below the answers to the most frequently asked questions which may be of use to you. If this does not answer you question please feel free to contact us below.

Frequently Asked Questions

I haven't received my item, what shall I do?

We are not a retailer. For queries relating to orders you have made with online stores you will need to contact the seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

How long does delivery take?

All retailers and sellers should provide information on delivery times and these may vary. For queries relating to delivery please contact the retailer or seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

How do I check the status of my order?

All information on order status is handled by the seller. For queries relating to order status please contact the seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

How do I cancel my order?

As we are not a retailer, we do not handle any of the orders and have no information on them. For queries relating to orders you have made with online stores you will need to contact the seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

My item has arrived damaged, who do I need to speak to?

As we are not a retailer, we do not handle any of the orders and have no information on them. For queries relating to damaged orders you will need to contact the seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

The item that arrived is not the item I ordered, how do I get it changed?

As we are not a retailer, we do not handle any of the orders and have no information on them. For queries relating to incorrect orders you will need to contact the seller directly. If you don't know who this is please check your email for a receipt or transactions with your bank.

Contact

Address

Office 3, St Ann’s House, Guildford Road, Lightwater, Surrey, GU18 5RA

Call

+44(0)3301273969

Email

support@redbrain.com